Explore FAQs

At this time, we do not offer free trials, but you can obtain a 10% discount code from our venues. Please reach out to your LiveBarn-affiliated venue for their promotional code.

Yes, you need an active LiveBarn subscription to access Live and On Demand video. To subscribe, visit livebarn.com and click 'Sign Up.'

Go to livebarn.com and click 'Sign Up.' Follow the steps to verify your email address and create an account. Once you create an account, you can select a subscription plan. All subscriptions are automatically reoccurring without notice until you cancel.

Check the Spam folder in your email account. If you don't receive an email within one hour, please contact us and we will provide a verification code.

Your email address has already been registered in our database. Please click ‘Log In’ to enter your email address and password. If you don't remember your password, click 'Forgot Password' and follow the steps.

Log in to your existing account from your desktop computer or web browser (not via the iOS or Android app). Click ‘Profile’ then ‘Add’ next to ‘Promotional Code’ and enter your code. You must have an active subscription. Your billing date will be updated to the date the code was added.

Please check that your card number and billing information are correct. We accept Visa Credit/Debit and MasterCard Credit/Debit. We do not accept gift or prepaid cards.

Log in to your account from your desktop computer or web browser (not via the iOS or Android app). Click on 'Profile' then the red 'Cancel' button. Enter your password for confirmation. You will receive an automated email to confirm your cancelation. If you do not receive an email, your subscription was not successfully canceled. 

You will continue to have access to Live and On-Demand video until the end of your billing cycle. We recommend canceling 24-48 hours prior to the end of your billing cycle to avoid additional charges. All subscriptions are non-refundable.

No, this functionality is not available via the iOS or Android app. To cancel your reoccurring subscription or modify your account, including change your email address, password or payment information, you must visit livebarn.com and log into your account from your desktop computer or web browser.

If you cancel your subscription on or after your billing date, you will be charged for the current billing cycle. You will continue to have access to Live and On-Demand video until the end of your billing cycle. We recommend canceling 24-48 hours prior to the end of your billing cycle to avoid additional charges. All subscriptions are non-refundable.

Log in to your account from your desktop computer or web browser (not via the iOS or Android app). Click 'Profile' then 'Add' next to 'Resubscribe.' Select your plan, enter your promotional code if you have one, then click 'Next' to enter your payment information. After you receive an overview of your payment information, click 'I Agree' and 'Subscribe.' All subscriptions are automatically reoccurring without notice until you cancel. 

Log in to your account from your desktop computer or web browser (not via the iOS or Android app). Click 'Profile' then 'Upgrade' next to your plan. Select the upgraded plan you wish to subscribe to, then click 'Next.' You will receive an overview of your payment. Click 'I Agree' and 'Upgrade.' You will have access to your new plan immediately. All subscriptions are automatically reoccurring without notice until you cancel.

Log in to your account on your desktop computer or web browser (not via the iOS or Android app). Click 'Profile' then 'Cancel.' You will be asked to enter your password for confirmation. You will receive an automated email confirming your cancelation. At the end of your billing cycle, you can choose a new plan by logging into your account and clicking 'Add' next to 'Resubscribe.' All subscriptions are automatically reoccurring without notice until you cancel.

Log into your account from your desktop computer or web browser (not via the iOS or Android app). Click 'Profile' then 'Update' next to 'Credit Card.' You will be asked to enter your new credit card and billing information. Confirm your password and click 'Update.'

We accept Visa Credit/Debit and MasterCard Credit/Debit. We do not accept gift or prepaid cards.

Make sure you are disconnected from a public or office Wi-Fi network and disable active pop-up and ad-block extensions. Check that you are logging in to a registered account and that your email address and password are correct. Disable 'Caps Lock' key.

If you receive an error message that says, "User has not been registered yet,” your email address is not in our database. “We don’t recognize that email and/or password” means your password is incorrect. If you forget your password, click ‘Forgot Password?’ on the Log In page and enter the email address attached to your account.

On-Demand recordings are available to view or download for 30 days after broadcast. Once they have been removed, we cannot restore them.

We have an iOS and tvOS app available in the App Store. We also have an Android app available in the Play Store.

PCs must be Windows 8 or higher and use the most updated version of Google Chrome or Firefox. Macs must be macOS 10.13 High Sierra or higher and use the most updated version of Safari.

Apple TV must be 4K using the most recent LiveBarn tvOS app. To stream on iPhone, you must use iPhone 8 or higher. iPads must be 8th generation or higher. iOS devices must use iOS 14 or higher with the most recent version of the LiveBarn iOS app.

Android devices must be Android 8 (Oreo) or higher with the most recent version of the LiveBarn Android app.

You must also have an internet connection of at least 25 mbps. You can run a speed test by visiting https://www.fast.com.

If you are using a web browser on a PC or Mac, go to the ‘Venue’ page and click the star icon on the left-hand side of the venue name. On the iOS and Android apps, go to the ‘Search’ option and click the heart icon on the right-hand side of the venue name. On the tvOS app, select the venue and open it so the venue information is displayed on the left and surfaces are displayed on the right. Using the Apple TV remote touchpad, swipe left to the venue information and select the heart icon. Your 'Favorites' will be displayed across all devices.

With a Premium subscription, two sessions can be active at the same time for Live and On-Demand viewing. This allows you to log in from two separate devices using the same email address and password. With a Basic subscription, only one session may be active at a time.

Please ensure you are not in private or incognito mode on either device. Check that both devices have been fully logged out. Closing the browser, iOS or Android app will not end the session.

Once you have logged out of all devices, browsers, and apps, please try logging in again. You may also need to clear your cache and cookies or restart the iOS or Android app.

To share 30-second clips, select the venue, surface, date, and time you want to share. The clip must be within the last 30 days. Pause the video 10 seconds after your desired starting point and click the 'Share' icon. From the website, select the email or social media platform you wish to share to. On the iOS and Android apps, you may share via text, email or social media.

With a Premium subscription, you can download 30-minute segments of video (up to 30 hours a month) on your PC or Mac. Select the venue, surface, date, and time. Then click the ‘Download' icon and select 'Download 30 Minute Clip.’ You will be asked to confirm the download before the timer runs out, then you can select where you would like to save the file.

With a Basic subscription, you can download 30-second clips to your PC, Mac, iOS or Android mobile device. Select the venue, surface, date, and time. Pause the video where you want the clip to begin. Click the 'Download' icon and select ‘Download 30-second clip’ from the dropdown menu. It will take a moment for the clip to load. On the web, click ‘Download’ when the notification turns green and choose where to save the file. On the iOS and Android apps, click the download button when the clip is ready and the clip will save to your Photos. You may be prompted to give the app permission to access your photos.

All On-Demand video is available for 30 days following the original broadcast.

Yes. The best way to watch LiveBarn on your TV is through our Apple TV app available on the 4K version of Apple TV. You can also connect an HDMI cable from your computer. Using the built-in browser on most TVs is not supported by our systems, nor is streaming through gaming consoles, FireStick or Roku. Certain TVs support mirroring from an iOS device, but this may not function for all devices.

Our cameras will begin Live streaming once they detect sufficient activity. Typically, this requires 2-3 people to be active on the surface.

'Initializing' means our cameras have detected sufficient activity on the surface and the Live stream will begin shortly. The Live stream takes 2-5 minutes to appear once initializing has begun.

We may be experiencing difficulty with the internet connection, a power outage, a camera in need of adjustment or another technical issue. Our team is likely aware and working to fix the issue to have it online again as soon as possible. We are unable to provide an ETA for when service will be restored. Stay tuned!

‘Private’ sessions are set by the venues, not LiveBarn, and require a special PIN code to access. They can be set on Live and On-Demand video. ‘Private’ sessions are typically for events that the venue does not want to make available to the public, such as public skating, tryouts, certain practices, etc. A ‘Private’ session may also be implemented if the venue is unable to broadcast an event due to league restrictions or events that LiveBarn does not have exclusive rights to. Our Support Team is unable to lift these restrictions and does not have access to PIN codes.

‘Blackout’ sessions are set by venues, not LiveBarn, and restrict the video completely, meaning the cameras do not broadcast or record. 'Blackout' sessions can be set on Live and On-Demand video. ‘Blackout’ sessions are typically set for events that the venue does not want to be made available. These sessions may also be implemented if they are not able to broadcast due to league restrictions or events that LiveBarn does not have exclusive rights to. Our Support Team is unable to lift these restrictions.

On PC and Mac, the PANO and AUTO options are available on the bottom left side of the video player. On the iOS and Android apps, they are available in the upper right corner of the video player. On the tvOS app, swipe down on your Apple TV remote touchpad to display the menu, then swipe between the mode you want to watch.

Currently, the PANO stream is available during the weekdays and AUTO is available on the weekends. Some exceptions apply.

When using Google Chrome or Firefox on PC and Safari on Mac, click the (+) and (–) icons at the bottom right side of the video player under the LiveBarn logo.

Using the iOS and Android apps, pinch or spread your fingers on the screen to zoom out or in.

You can also pan the camera by clicking and dragging your mouse or finger on the video player.

We broadcast in high definition, but pixelation can happen for a variety of reasons. You may not have a sufficient Wi-Fi or cellular connection to support the quality of the video. There could also be a fluctuation in the internet connection at the venue. If you encounter pixelation during a Live feed, please reach out to our Support Team so we can investigate. Unfortunately, if you are experiencing pixelation during the On-Demand video, we are not able to restore the damaged recording.

If you’re having trouble with the video, please try the following troubleshooting steps: Ensure you meet the minimum requirements for LiveBarn content streaming. Verify that you have a sufficient internet or cellular connection. Disconnect from any free public Wi-Fi or office network and disable any pop-up or ad-block extensions. Reboot your modem, router, app or device.

If you still have issues after following these steps, please reach out to our Support Team.

Some venues mute their microphones at the request of the owners. LiveBarn cannot unmute them. When this occurs, the venues will have a banner at the top of the video player during Live and On-Demand indicating the muted status. You may also encounter a muted venue when the microphone is broken and in need of replacement.

Live Tagging allows parents and coaches to quickly capture highlights while watching an event live in a venue using the LiveBarn iOS or Android mobile apps. Users can tag and name plays throughout the course of an event (up to 25 clips per event). At the end of the event, these plays are automatically emailed to the account holder and any contacts or groups selected when the event was created. The tags are sent as links to a condensed highlight reel of all tagged plays and as individually named clips. Please note that links will expire after seven days.

Please visit our 'Live Tagging' page for how-to videos and more information regarding this feature. 

Yes, the tagging feature is available on our iOS and Android app.

When you click the Tag button, LiveBarn captures the previous 30 seconds and the following 10 seconds. Each clip will be approximately 40 seconds long. Once you click the Tag button, you will be able to name the clip. You can also save it without a name. In both cases, you can edit the name and/or delete the tag entirely. You can tag up to 25 clips per event.

Find your play on VOD and download the 30-second clip to any device. Premium account holders can download 30-minute video segments.

Before an event is marked complete, you can delete the tag by swiping left and tapping 'Remove.'

You can tag 25 plays per event. If you need more tags, you will need to create a second event session.

Yes, you can tag in both viewing modes. Prior to your first tag, use the toggle at the top of the tagging screen to select between 'Tracking' and 'Pano' and modes. Once selected, all plays will be captured in the selected mode. You cannot switch modes once you have tagged a play.

Yes, you can tag any event that has a start time prior to the current time as long as the event is created with the required fields and the surface is available for viewing.

No, Live Tagging is only available in real-time while you are at the venue. If you want to save or share plays from a game that has finished, use the 30-second or 30-minute download features available on VOD.

No, Live Tagging is only available in real time from the venue. If you want to save or share plays from a game that has finished, use the 30-second or 30-minute download features available on VOD.

Tagged plays are sent automatically to all contacts and groups identified in the event. They are typically sent 30 minutes after the event has ended. If an event is not ended by the user, the event will automatically end two hours after the start time.

Check with contacts and members of the group that may have been included in the event to verify whether they received an email from LiveBarn. You can access the full Live Tagging dashboard from the 'Live Tagging' page once you are signed into your account. From here, resend the email with the tags. If you still do not receive an email with your tagged plays, please contact us and we will provide further assistance.

The Highlight Reel (the first video in the email you receive) is a sequential compilation of all tags in one video clip. Individual tags are a list of each named clip.

Links to tagged plays received via email are active for seven days. After seven days, the links will no longer be available for download. Please save tagged plays you wish to save before the links expire. 

In the current version of Live Tagging, all tagged plays will be sent via email. We hope to have clips of your tagged plays saved within your user profile in future versions of Live Tagging.

Yes. When creating an event, select your contacts/groups. All plays you tag will be sent to the contacts/groups you select when you create the event. The email will also be sent to the account holder and can be forwarded to anyone.

Anyone with access to the email links can view, download, and save the video clips.

Yes, tagged plays can be saved to a phone, tablet, laptop or desktop device. On an iOS or Android device, tagged plays are saved to Files in a Download folder. Once they are saved to Files, you can share them as you would a media file or save the videos so they appear in your photos.

Yes, tagged plays can be saved to any device as long as the email links have not expired. How clips are saved depends on your operating system and your email client.

Adding, editing, and deleting Events can be done from the LiveBarn iOS App, Android App or from your account on livebarn.com under Live Tagging. On livebarn.com, click on 'Live Tagging,' then 'Events.' Add an Event by clicking the blue + icon. This will produce a Create Live Tagging Event form. Fill in the required information and click 'Create.' Edit an Event by clicking on the pencil icon. Once you have edited the information, click the 'UPDATE' button. You can edit an event up until tagging has begun. Delete an Event by clicking the trash icon, then confirm or cancel whether you want to delete the row.

On the iOS or Android App, add an Event by clicking the plus sign in the upper right corner of the app. This will produce a New Event form. Fill in the required information and click 'Save.' Edit, end or remove an Event by swiping left on the Event you want to edit in the Events list.

Adding, editing, and deleting Contacts can be done from the LiveBarn iOS App, Android App or from your account on livebarn.com under Live Tagging.

On livebarn.com, click 'Live Tagging,' then 'Contacts.' Add a contact by clicking the blue + icon. An entry line for contact information will be added to the list. Edit a contact by clicking the pencil icon. Once you have finished editing, click the check mark icon to save the entry. To cancel changes, click the X icon. Delete a contact by clicking the trash icon, then confirm or cancel.

On the iOS or Android app, tap 'Live Tagging,' then 'Contacts.' Add a contact by clicking the plus sign in the upper right corner of the app. Add contact details and tap 'Save.' Tap 'Cancel' to cancel adding a contact. Edit contacts by tapping the contact and making changes. Delete contacts by swiping left on the contact per iOS or equivalent Android standards.

Adding, editing, and deleting Groups can be done from the LiveBarn iOS App, Android App or from your account on livebarn.com under Live Tagging.

On livebarn.com, click on 'Live Tagging,' then 'Groups.' Add a group by clicking the blue + icon. An entry line for group information will be added to the list. You must create a contact before you can add it to a group. Edit a group by clicking the pencil icon. Once you have finished editing, click the check mark icon to save the entry. To cancel changes, click the X icon. Delete a group by clicking the trash icon, then confirm or cancel.

On the iOS or Android App, tap 'Live Tagging' and select 'Groups.' Add a Group by tapping the plus sign in the upper right corner of the app. Add group members from your list of contacts and tap 'Save.' Edit and remove groups by swiping left. Edit the contacts in a group by swiping left on the contact.

Yes, however you can only edit details if you have not begun tagging. Once you start tagging, you cannot edit the event details. You can delete all tags and edit the details, but the deleted tags will not be recovered or included in the email.

You can create an event for any active surface within LiveBarn’s network, however if the venue adds a blackout screen you will not be able to tag that event. If the venue adds a privacy code, you can tag the event with the code.

You can add a team when you create an event. You can edit or remove a team using the iOS or Android App by swiping left on the team.

All LiveBarn subscribers can download unlimited 30-second clips. Premium subscribers can download 30-minute video segments.

Sportlogiq utilizes cutting-edge computer vision and machine learning technology to analyze sports video and collect key metrics, enabling elite-level teams to make better, faster, and more informed decisions.

At this time, Player Analysis is only available for ice hockey.

Sportlogiq and LiveBarn are pleased to offer the following performance-based and physical metrics to subscribers: time on ice breakdown by zone; player and team ice position heat maps.

Dark red areas represent areas where the player was tracked most frequently during the game. Blue represents the fewest instances. This representation should provide an insight into how well a player was able to execute the game plan. Darker colors at the offensive zone blue line indicate success for defense players, while darker colors in front of the opponents’ goal indicate high pressure for forwards who are expected to crash the net.

Player identification is based on the visibility of jersey numbers. The most accurate results are produced when team jersey numbers are clearly distinguishable and the player’s jersey is untucked, showing the entire number without hair or other elements obstructing the number.

Unfortunately, the current product does not target goalies. However, we have plans to introduce new features in the future which will offer video and analytics that are specifically focused on goalies. Stay tuned!

The absence of the Player Analysis button could be due to a number of factors: the surface is not a hockey surface, PANO mode is not available during game or game segment or the surface camera is not calibrated.

Player Analysis is only available while viewing the PANO stream. Check the bottom left corner of the media player to make sure PANO mode is selected. It is also possible that a camera at the facility has not been calibrated to accommodate the Player Analysis feature.

On your web browser, the PANO and AUTO options are available on the bottom left side of the video player. PANO stream is typically only available during the weekdays, while AUTO becomes available on weekends. Some exceptions apply.

If the PANO stream is not available then Player Analysis will also be unavailable.

To order Player Analysis, log in at livebarn.com from your web browser. This feature is not available on our mobile or TV apps.

The video submitted cannot exceed three hours. If the interval between the selected game start and game end exceeds three hours, you will be prompted to adjust your selection.

Full games are needed to conduct a Player Analysis. Submitting an incomplete game is likely to impact the relevance and accuracy of the analysis metrics.

The Player Spotlight Video and Performance Report will include shifts from overtime periods as long as they are part of the game segments submitted. Shootouts will not be included at this time. We plan to include shootout footage in the future!

Your Spotlight Video and Performance Report will be delivered via email within 12 hours. You can track your order by going to Player Analysis and My Orders.

You can track and view the details of your order by going to Player Analysis then My Orders.

Once your order is ready, you will receive an email with links to download your Spotlight Video and Player Performance Report. You can also download your video and report by going to Player Analysis then My Orders.

If your game did not process, it may be due to one or more of the following: poor video quality or missing footage, incompatible netting, non-standard rink size, player not found, incorrect or duplicate jersey number, jersey number not visible, jersey number exceeds two-digit format or begins with a zero, team jerseys are not consistent or other unspecified errors.

If the video cannot be analyzed or the player cannot be correctly identified, an automatic refund will be issued. If your order cannot be processed, please contact support@livebarn.com to learn about refund opportunities.